Company Statement

We hope you are keeping safe and well during these unprecedented times. While it certainly isn’t business as usual for us, at T.U.K. Shoes, we have scaled back our head office operations with non-essential staff working remotely, this has allowed us to remain open for business and continue to dispatch online orders.

Our overriding priority is the safety and well-being of both our teams and our valued customers, so along with other significant changes within our business, we are maximizing cleaning measures within our distribution network, plus following government guidelines regarding isolation and social distancing in the workplace. We can confirm that all staff are healthy and eager to support our customers.

We have extended our returns period to 60 days and keep this under review as events continue to unfold to ensure that there are no issues returning any orders for any unforeseen circumstances. Please be aware any returns will be held for 72 hours before processing to further insulate our staff from risk of infection.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.

Take care of yourselves and each other.

Current International Delivery Suspensions

Please find the latest information we have from our courier partners. We are afraid any order placed to any of the countries below will not be received until the restrictions have been lifted.

EU Delivery

Reduction in export frequency

Country      Frequency   
Albania
Bosnia
Montenegro
Serbia (Kosovo)
Ukraine
Once a week
Gibraltar Twice a week

 

International Delivery

CountryStatusLast ChangedAdditional Information
Bahamas Service Temporarily Suspended 09 November 2020 Service is suspended due to carrier issues 
Belize Service Temporarily Suspended 09 November 2020 Service is suspended due to carrier issues 
Bolivia Service Temporarily Suspended 11 September 2020 Service is suspended due to carrier issues
Botswana Service Temporarily Suspended 15 April 2020 Service is suspended due to carrier issues
British Virgin Islands Service Temporarily Suspended 28 July 2020 Service is suspended due to carrier issues
Canada Service Temporarily Suspended 21 December 2020 Services to Canada will be further delayed by new COVID-19 controls
Dominica Service Temporarily Suspended 09 November 2020 Service is suspended due to carrier issues 
Dominican Republic Service Temporarily Suspended 09 November 2020 Service is suspended due to carrier issues 
Falkland Islands Service Temporarily Suspended 22 June 2020 Service is suspended due to carrier issues 
Guatemala Additional Delays 12 November 2020 Service is additionally delayed after Tropical Storm Eta passed through affecting deliveries
Guyana Service Temporarily Suspended 09 November 2020 Service is suspended due to carrier issues 
Haiti Service Temporarily Suspended 26 March 2020 Service is suspended due to carrier issues 
Hong Kong Additional Delays  03 December 2020 Services to HK will be further delayed by new COVID-19 controls
Lebanon Service Temporarily Suspended 13 November 2020 Service is suspended due to COVID-19 controls
Malaysia Service Temporarily Suspended 27 October 2020 Kuala Lumpur, Selangor and Putrajaya regions
Mexico Customs Delays 10 Novermber 2020 Service will be delayed further by reduced service in Mexican customs until January 2021
Mongolia Service Temporarily Suspended 08 June 2020 Service is suspended due to carrier issues 
Nicaragua Service Temporarily Suspended 01 December 2020 Service is suspended due to carrier issues 
Pakistan Service Temporarily Suspended 30 July 2020 Service is suspended due to carrier issues 
Samoa Service Temporarily Suspended 17 December 2020 Service is suspended due to COVID-19 controls until 16 January 2021
St Christopher (St Kitts) & Nevis Service Temporarily Suspended 09 November 2020 Service is suspended due to carrier issues 
Trinidad & Tobago Service Temporarily Suspended 31 July 2020 Service is suspended due to COVID-19 controls
Turkmenistan Service Temporarily Suspended 24 April 2020 Service is suspended due to carrier issues 
Turks & Caicos Islands Service Temporarily Suspended 09 November 2020 Service is suspended due to carrier issues 
Vanuatu Service Temporarily Suspended 01 December 2020 Service is suspended due to COVID-19 controls until 30 December 2020
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