Company Statement

We hope you are keeping safe and well during these unprecedented times. While it certainly isn’t business as usual for us, at T.U.K. Shoes, we have scaled back our head office operations with non-essential staff working remotely, this has allowed us to remain open for business and continue to dispatch online orders.

Our overriding priority is the safety and well-being of both our teams and our valued customers, so along with other significant changes within our business, we are maximizing cleaning measures within our distribution network, plus following government guidelines regarding isolation and social distancing in the workplace. We can confirm that all staff are healthy and eager to support our customers.

We have extended our returns period to 60 days and keep this under review as events continue to unfold to ensure that there are no issues returning any orders for any unforeseen circumstances. Please be aware any returns will be held for 72 hours before processing to further insulate our staff from risk of infection.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.

Take care of yourselves and each other.

Current International Delivery Suspensions

Please find the latest information we have from our courier partners. We are afraid any order placed to any of the countries below will not be received until the restrictions have been lifted.

EU Delivery

Reduction in export frequency

CountryFrequency
Albania
Bosnia
Montenegro
Serbia (Kosovo)
Ukraine
Once a week
Gibraltar Twice a week

Delivery Suspension

Country
Status
Status / Areas Affected
Ireland Lockdown Whole country is now in lockdown for 42 days (from 21 October 2020)
Romania Areas Suspended

137190 - Dobra

Slovenia Lockdown Whole country is now in lockdown for 30 days (from 19 October 2020)

International Delivery

Country Status Products Last Changed Additional Information
Bolivia Service Temporarily Suspended globalpriority 11 September 2020 Service is suspended due to carrier issues 
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Botswana Service Temporarily Suspended globalpriority 15 April 2020 Service is suspended due to carrier issues 
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British Virgin Islands Service Temporarily Suspended globalpriority 28-Jul-20 Service is suspended due to carrier issues 
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Cayman Islands Service Temporarily Suspended globalpriority 06-Oct-20 Service is suspended due to Tropical Storm Delta 
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Falkland Islands Service Temporarily Suspended globalpriority 22-Jun-20 Service is suspended due to carrier issues 
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Haiti Service Temporarily Suspended globalpriority 26 March 2020 Service is suspended due to carrier issues 
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Mongolia Service Temporarily Suspended globalpriority 08-Jun-20 Service is suspended due to carrier issues 
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Pakistan Service Temporarily Suspended globalpriority 30-Jul-20 Service is suspended due to carrier issues 
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Paraguay Service Temporarily Suspended globalpriority 07 April 2020 Service is suspended due to carrier issues 
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Trinidad & Tobago Service Temporarily Suspended globalpriority 31-Jul-20 Service is suspended due to COVID-19 controls
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Turkmenistan Service Temporarily Suspended globalpriority 24 April 2020 Service is suspended due to carrier issues 
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