Company Statement

We hope you are keeping safe and well during these unprecedented times. While it certainly isn’t business as usual for us, at T.U.K. Shoes, we have scaled back our head office operations with non-essential staff working remotely, this has allowed us to remain open for business and continue to dispatch online orders.

Our overriding priority is the safety and well-being of both our teams and our valued customers, so along with other significant changes within our business, we are maximizing cleaning measures within our distribution network, plus following government guidelines regarding isolation and social distancing in the workplace. We can confirm that all staff are healthy and eager to support our customers.

We have extended our returns period to 60 days and keep this under review as events continue to unfold to ensure that there are no issues returning any orders for any unforeseen circumstances. Please be aware any returns will be held for 72 hours before processing to further insulate our staff from risk of infection.

If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.

Take care of yourselves and each other.

Current International Delivery Suspensions

Please find the latest information we have from our courier partners. We are afraid any order placed to any of the countries below will not be received until the restrictions have been lifted.

EU Delivery

Country
AREAS SUSPENDED
(State: Postcode(s))
Last Updated
France
Change to delivery days from 5 days a week to 4 days across the country. 
 
Postcodes bound for Paris (those starting 75xxx, 77xxx, 78xxx, 91xxx, 92xxx, 93xxx, 94xxx, 95xxx) Parcels are being held for 5 days due to a backlog.
30 April 2020
Serbia
Service Temporarily Suspended
24 April 2020

 

International Delivery

CountryStatusLast ChangedAdditional Information
BarbadosService Temporarily Suspended30 March 2020All flights suspended into Barbados from 12 March
BermudaService Temporarily Suspended25 March 2020All flights suspended into Bermuda from 20 March
BotswanaService Temporarily Suspended15 April 2020Service is suspended due to carrier issues from 30 March
British Virgin IslandsService Temporarily Suspended26 March 2020Service is suspended due to carrier issues from 17 March
Cayman IslandsService Temporarily Suspended26 March 2020All flights suspended into Cayman Islands from 25 March
ChadService Temporarily Suspended15 April 2020Service is suspended due to carrier issues from 17 March
China

Service  Suspended 

23 January 2020
Hubei & Wuhan ONLY
430000 to 449999
CubaService Temporarily Suspended26 March 2020Service is suspended due to carrier issues from 23 March
DjiboutiService Temporarily Suspended17 March 2020Djibouti has suspended all flights into country from 18 March and until further notice
Dominican RepublicService Temporarily Suspended26 March 2020Service is suspended due to carrier issues from 17 March
EcuadorService Temporarily Suspended26 March 2020Service is suspended due to carrier issues from 17 March
FijiService Temporarily Suspended03 April 2020Fiji has suspended all flights between 18 March and further notice
French PolynesiaService Temporarily Suspended01 April  2020The Post has advised that they are not allowing parcels to be received. All parcels are held in our network until service resumes.
GrenadaService Temporarily Suspended30 March 2020All flights suspended into Grenada from 12 March
GuyanaService Temporarily Suspended30 March 2020All flights suspended into Guyana from 12 March
HaitiService Temporarily Suspended26 March 2020Service is suspended due to carrier issues from 17 March
IndiaService Temporarily Suspended27 March 2020Service is suspended due to carrier issues from 20 March
JamaicaService Temporarily Suspended30 March 2020All flights suspended into Jamaica from 12 March
KazahkstanService Temporarily Suspended20 March 2020Flights to and from Kazahkstan  are suspended until further notice
KuwaitService  Suspended 01 April 2020Kuwait has suspended all commercial flights between 12 March and 26 March or until further notice
LebanonService Temporarily Suspended01 April 2020The Post has advised that they are not allowing parcels to be received. All parcels are held in our network until service resumes.
MalawiService Temporarily Suspended08 April 2020Service is now suspended from 03 April
MaldivesService Temporarily Suspended  04 April 2020Maldives has suspended all processing between 18 March and end of epidemic
MaliService Temporarily Suspended03 April 2020Mali has suspended all flights between 18 March and further notice
MauritaniaService Temporarily Suspended26 March 2020Mauritania has suspended all flights between 18 March and further notice
MauritiusService Temporarily Suspended06 April 2020Mauritius has suspended all flights between 31 March and further notice
MongoliaService Temporarily Suspended01 April 2020

Flights to and from Mongolia  are suspended until 30 April 2020 

The International Mail Centre is also closed until 1 April 2020. 

MoroccoService Temporarily Suspended08 April 2020Service is now suspended from 03 April
NepalService Temporarily Suspended30 March 2020Service is now suspended from 25 March
PakistanService Temporarily Suspended17 April 2020Service is now suspended from 28 March
ParaguayService Temporarily Suspended07 April 2020Service is suspended due to carrier issues from 03 April
Peru
Service Temporarily Suspended
26 March 2020Service is suspended due to carrier issues from 17 March
PhilippinesService Suspended19 March 2020Philippines Post has suspended all processing between 18 March and end of epidemic
RwandaService Temporarily Suspended06 April 2020Service is suspended due to carrier issues from 16 March
St Kitts & NevisService Temporarily Suspended30 March 2020All flights suspended into St Kitts from 12 March
Saint LuciaService Temporarily Suspended30 March 2020All flights suspended into Saint Lucia from 12 March
Saint Vincent & the GrenadinesService Temporarily Suspended30 March 2020All flights suspended into St Vincent from 12 March
Samoa
Service Temporarily Suspended
26 March 2020Flights to and from Samoa are suspended from 14 March
South AfricaService Temporarily Suspended30 March 2020All flights suspended into South Africa from 21 March
Sri Lanka
Service Temporarily Suspended
24 March 2020Flights to and from Sri Lanka are suspended from 18 March
TaiwanService Suspended 19 March 2020Originally temporarily suspended from 04 March Service is now suspended from 19 March
Tanzania
Service Temporarily Suspended
19 March 2020Service is suspended due to carrier issues from 13 March
TogoService Temporarily Suspended08 April 2020Service is now suspended from 03 April
Turks & Caicos
Service Temporarily Suspended
26 March 2020Service is suspended due to carrier issues from 23 March
TunisiaService Suspended19 March 2020Service is now suspended from 16 March
Uzbekistan
Service Temporarily Suspended
20 March 2020Flights to and from Uzbekistan  are suspended until further notice
VanuatuService Temporarily Suspended17 April 2020Service is now suspended from 20 March
Zimbabwe
Service Temporarily Suspended
26 March 2020Flights to and from Zimbabwe are suspended until further notice
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