When are you open?

You can reach us Monday to Friday (excluding Bank Holidays) 8:30am -5:30pm (GMT) via email (info@tukshoes.co.uk) or phone 03333 058 789 

How can we contact you?

All of our contact information is on the Contact Us page, but if you're interested in contacting us regarding retail support, you can email us at info@tukshoes.co.uk. If you'd like to contact us regarding wholesale opportunities you can email us at sales@tukshoes.co.uk.

What payment methods do you accept?

We accept VISA, MasterCard & Maestreo.

Is Sales Tax (VAT) included in the price?

Our prices for orders shipped within the UK and EU include VAT and duty where applicable, excluding Cyprus. Orders shipped to countries outside the EU are charged local UK sales tax but may be subject to local sales taxes and import duty at the point of delivery. Please be aware that we are not responsible for any further sales taxes or import duties incurred.

Where can I find your privacy policy?

You can read over our entire Privacy Policy here.

How do sizes compare between UK, US and EU sizes?

Please see below for our T.U.K. Unisex Styles Size Conversion Guide

UK US EU    
UKW3 US3 EU36    
UKW4 US4 EU37    
UKW5 US5 EU38    
UKW6 US6 EU39    
UKW7 US7 EU40    
UKW8 / UKM7 US8 EU41    
UKM9 US9 EU42    
UKM9 US10 EU43    
UKM10 US11 EU44    
UKM11 US12 EU45    
UKM12 US13 EU46    


How do we clean our T.U.K. Shoes?

Full details of how you can clean our shoes can be found shoe care page.

What's your general shipping policy?

Orders placed before 1.30pm should be dispatched on the same day that you place your order, however this may vary during busy periods. A dispatch notification will be emailed to you once your order is shipped and it will have all your relevant order details as well as the tracking information for your delivery.

How long will it take to receive my order?

The length of time it will take to receive your order will depend on the delivery option you select when placing your order. The shipping options below list how long each individual service will take:

UK Standard Shipping £3.95 - Standard UK and NI orders are shipped with Royal Mail’s Tracked 48 service and should take 48 hours once dispatched.

UK Express Shipping £5.95 - Express UK and NI orders are shipped with Royal Mail's Tracked 24 service and should take 24 hours once dispatched. Delivery can take longer during busy periods and as a result this shipping option is not a guaranteed service as the exact delivery times are out of our control.

UK Next Day delivery £8.00 - Orders for Next Day delivery will be sent by Parcelforce Next Day service which guarantees next working day delivery in the UK only. Orders placed on a Friday will be delivered on the following Monday. We do not ship orders over the weekend, so any orders placed over the weekend will be dispatched on the following Monday and delivered on the following Tuesday.

UK Express Saturday delivery £15.00 - Orders placed between Thursday 1.30pm up until 1.30pm on Friday can be received on the following Saturday. Saturday delivery is not available to the following post codes:
AB, B5, B24, BA1, BD4, BN15, BS1-2, BS6, BS8, BT, CA4-9, CA10-22, CH3, CV9, DD, DG3-9, DN7, EH34-35, FK1, FK14, FK17-21, G41, G51-52, G63, G83, GY, HS, IM, IV, JE, KA3, KA18, KA27-28, KW, KY1, KY9, LA20-23LL15, NE66, NE69, NE70-71, NW2, NW6, NW10, PA20-38, PA42-47, PA60-61, PA70-80, PE3, PH, PR3, SA11, SK9, TD1-5, TD9, TR21-25, W3, ZE. All orders being sent to these postcodes using this service will be sent via Next Day delivery service and will be delivered on the following Monday.

Do you ship internationally?

Yes, however international/European shipping costs differ from our Standard Delivery costs and will take a bit longer to be delivered. European/International delivery costs will be calculated in your basket. Costs are calculated individually by weight and delivery country to provide you the best prices we can offer.

Note we are unable to ship items to Cyprus and Malta.

You've made a mistake when sending my order, what do I do?

We do apologise for any shipping errors, we are human after all. Please contact our support team at info@tukshoes.co.uk or 03333 058 789 and we will be happy to correct our mistake.

Can I return or exchange my order?

In order to avoid disappointment due to fast moving stock levels we no longer offer exchanges on orders. If you require an alternative item in a different size / colour etc simply reorder the item, you require and the return the unused item for a refund. If you find that you'd like to return your order for whatever reason, you have up to 30 days to send it back to us. You can find our full Returns Procedure here.

T.U.K. reserves the right to refuse a refund if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to deduct a £5 fee from any refund if the original box is damaged (tape/labels and stickers included). This does not affect your statutory rights.

I have a question that's not on this list. What do I do?

Feel free to contact us at info@tukshoes.co.uk or 03333 058 789 if you have any other questions and our customer service team will be happy to help you.